Terms and Conditions

Product information

Our website provides information about the essential characteristics of the product. For further information or questions regarding the information provided, please email us.

Prices

All prices are current prices and are only valid on the day the order is placed. Prices are subject to ongoing changes. The buyer will be invoiced at the price applicable on the day the order is placed. All prices shown in EU countries include 25% Danish VAT.

Payment

The card details you enter when purchasing products are sent directly in encrypted form (SSL) to QuickPay ApS, the company that handles our payments. This means that no one else can see or store your information. When paying by payment card, the amount will not be debited from your account until we dispatch the order.
If you wish to pay using an EAN number, please read more here.

Delivery

All products displayed on the website are held in our own warehouse in the quantities stated on the product page (subject to stock errors). Products are dispatched on the same day whenever possible, and no later than the following day - orders placed on weekdays before 4 p.m. will normally be delivered on the next business day. 

Gift cards

Gift cards expire 3 years from the date of purchase. Gift cards may be cancelled and refunded to the buyer's original payment method free of charge. Payment of the amount or remaining balance to the recipient of the gift card is subject to a fee of DKK 100, as it requires a manual bank transfer.

Risk of accidental loss or deterioration

When the ordered products are handed over to the shipping company, the risk of the ordered products being lost or damaged due to accidental circumstances, including circumstances attributable to third parties, passes to the shipping company.

Only when the ordered products have come into the buyer's possession does the risk of the ordered products being lost or damaged due to accidental circumstances pass to the Buyer. If a package is damaged upon receipt from the shipping company, the package must be returned immediately to the nearest post office in its original packaging. A form concerning the damage to the products must then be completed, after which the shipping company will submit the product to its complaints board for assessment of any compensation claim.

Complaints

In accordance with the Danish Sale of Goods Act, we provide a 2-year right to complain from the invoice date regarding manufacturing and material defects. The right to complain does not cover faults, damage, or wear arising directly or indirectly as a result of improper use, inadequate maintenance, abuse, or unauthorised intervention. The invoice must be presented to us when exercising the right to complain. Any complaint regarding defects in delivered products must be submitted to us within a reasonable period after the buyer discovered or should have discovered the defect. Otherwise, the Buyer forfeits the right to invoke the defect.

Disclaimer and warranty

For several products, we have made it easy for you to find relevant information on other websites via links. These websites are beyond our control. We therefore cannot be held liable in any way for the content of these websites.

Information about the ordered products from such websites does not form part of the description of the ordered products in the agreement between the buyer and the seller. The products therefore meet the buyer's expectations if they correspond to our own description.

The seller is not liable for direct or indirect losses resulting from the ordered products reaching the buyer late or from defects in the ordered products when the delay or defects are due to the buyer's action or omission or circumstances beyond our control, such as war, rebellion, civil unrest, fire, government intervention, seizure, currency restrictions, labour disputes of any kind, including strikes and lockouts, or similar circumstances.

Right of withdrawal

We offer a 365-day return policy on all products.
If you wish to return a product, please see this page.

Subject to change

We reserve the right to amend and update the rules and terms and conditions applicable to this website. It is therefore important that you regularly check whether any changes have been made.