Return

At Hokus Krokus, there is a 365-day return policy on all items. If you wish to return an item, you can simply send the item back as described below. Once we have received the item back, we automatically refund the money to your used payment method.

Please note that the following is only for returning items that are simply no longer wanted - if the item is damaged, please contact us first.

IMPORTANT
  • The item must appear completely as new and must be in original packaging. That is, it must be able to be sold again.
  • DO NOT stick parcel labels directly on the original packaging! Always use another box around it.

When you receive a package from Hokus Krokus, there is a return slip (A4 sheet) in the package. If you wish to return an item, simply fill out the return slip as it describes and put it in the transport packaging along with the item. If you no longer have the return slip, or if it was missing, please include a copy of the receipt.

If you are returning from Denmark, you can find the cheapest postage yourself or you can buy a return label from us for DKK 69 - buy return label here.

If you are returning from other countries, you can use the cheapest postage you can find yourself.

Important: Always place the return label on top of the existing address label, so it is completely covered.

If you are returning with your own postage, please use this return address:

Hokus Krokus c/o DSV
Mossvej 27, port 703-704
8700 Horsens
Denmark