Return

At Hokus Krokus, there is a 365-day return policy on all items. If you wish to return an item, you can simply send the item back as described below. Once we have received the item back, we automatically refund the money to your used payment method.

Please note that the following is only for returning items that are simply no longer wanted - if the item is damaged, please contact us first.

IMPORTANT
  • The item must appear completely as new and must be in original packaging. That is, it must be able to be sold again.
  • DO NOT stick shipping labels directly on the original packaging! Always use another box around it.


When you receive a package from Hokus Krokus, there is a return slip (A4 sheet) in the package. If you wish to return an item, simply fill out the return slip as it describes and put it in the transport packaging along with the item. If you no longer have the return slip, or if it was missing, please include a copy of the receipt.

Then simply return with the cheapest postage you can find to this address:

Hokus Krokus c/o DSV
Mossvej 27, gate 703-704
8700 Horsens
Denmark