Return

At Hokus Krokus, there is a 365-day return policy on all items. If you wish to return an item, you can simply send it back as described below. Once we have received the item, we will automatically refund the money to your original payment method.

Please note that the following is only for returning items that are no longer wanted - if the item is damaged, please contact us first.

IMPORTANT
  • The item must be completely new and in its original packaging. This means it must be resellable.
  • Shipping labels must NOT be affixed directly to the original packaging! Always use another box around it.


When you receive a package from Hokus Krokus, there is a return slip (A4 sheet) in the package. If you wish to return an item, simply fill out the return slip as described and place it in the shipping packaging along with the item. If you no longer have the return slip, or if it was missing, please include a copy of the receipt.

Then simply return with your own postage to this address:

Hokus Krokus c/o DSV
Mossvej 27, port 703-704
8700 Horsens
Denmark

If you need to provide a phone number for the recipient when purchasing postage, please provide your own number or 00000000.