Return

At Hokus Krokus, there is a 365-day return policy on all items. If you wish to return an item, you can simply send it back as described below. Once we have received the item, we will automatically refund the money to your original payment method.

Please note that the following only applies to returning items you no longer want — if the item is damaged, please contact us first.

IMPORTANT The item must appear completely like new and be in its original packaging; i.e., it must be resellable. Shipping labels must NOT be affixed directly to the original packaging! Always use a separate outer box.

When you receive a package from Hokus Krokus, a return slip (A4 sheet) is included in the package. If you wish to return an item, simply fill out the return slip as described and place it in the shipping packaging together with the item. If you no longer have the return slip, or it was missing, please include a copy of the receipt.

Then simply return it at your own expense to this address:

Hokus Krokus c/o DSV
Mossvej 27, port 703-704
8700 Horsens
Denmark

Please do NOT use the carrier DAO, as they do not deliver to businesses.

If you must provide a recipient phone number when purchasing postage, please provide your own number or 00000000.