How to exchange
If you wish to exchange an item, this must be done as a normal return and a new order.
That is that you return and get a refund for the item as usual by following these instructions , and then make a normal order for the new item.
Please note that there is no free return in connection with an exchange, but that you will of course get the freight back on the original order if the entire order is returned.
Is it a gift you received?
If it is a gift you have received, and the money for the original item is therefore not wanted back on the payer's payment card, contact us beforehand and we will make sure that you are issued a gift card for the amount instead.
Note that this means that it is necessary to wait for us to receive and process the return before you can order the new item.